Frequently Asked Questions

Yes! We do offer business telephone services around Northern British Columbia. Our main office is located in Prince George.

We offer all NEC product lines, including the NEC SL2100 & SV9100 Hybrid phone systems and NEC Univerge Blue Cloud Phone System.

    Yes, in short, we do provide phone lines. If you want DoTel to be your carrier, our lines are through the internet only, so we do not offer analog lines but our system can work with them. All our options include either Canada long distance or Canada and mainland United States long distance. We have a lot more flexibility than traditional analog lines and maintain superior voice quality over longer distances. We can give you a breakdown for how we would set up your phone lines at your business, just get in touch and give us the details of how your system is set up.

We have multiple purchasing options available with options varying based on the type of system being quoted.

For premise systems
    You can do two payments of 50% upfront and 50% upon project completion. You can also lease to own the system with no deposit required and 0% interest over 36, 48, or 60 months with a 15% lease buyout. The leasing options are through RCAP Leasing and allow for a lot of flexibility, just ask and either us or an RCAP representative will be happy to help.

For cloud systems
    Your monthly cloud subscription will vary based on the tier you select for features and the length of the contract. The contracts can be monthly up to five years in length. For all subscriptions, we can either build in the installation to your monthly subscription for the first 12 months or you can pay it upfront. The monthly payments must be on a pre-authorised debit agreement.

Yes, we can work on Toshiba Phone Systems, Nortel Phone Systems, NEC IPK and Electra Phone Systems, Panasonic Phone Systems and Mitel Phone Systems and many more.

PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate within their company or organization and the outside world, using different communication channels like Voice over IP, ISDN or analog Trunks (telephone lines). A PBX also allows you to have more phones than physical phone lines (PSTN) and allows free calls between users. It also provides features like transfers, voicemail, call recording, interactive voice menus (IVRs) and ACD call queues (Call Centre).

VoIP stands for Voice over Internet Protocol. This is a method of providing voice communication over the internet. You can have VoIP phones without having IP phone lines (phone lines via the internet). A VoIP phone operates on data cables and is configured through your internal network. A benefit of VoIP or IP telephony is that you could unplug your desk phone and plug it into your neighbouring room’s data jack, and it would still maintain all your personal settings and function normally. Because of this, you can use your desk phone at a remote or home office too.
One thing to be aware of is that VoIP phones do have a higher price tag than digital phones due to the extra flexibility. You also need to consider your internet speed and internal network setup to see if you can support voice over the internet.

We can do it all so whatever route you would like to take, we can sit down and discuss your options further. We also analyse your internal network and external speeds and delay times to ensure that VoIP is a viable option for you. This is an important step to ensure that you have no surprises after purchasing a new system. An additional option? Use a hybrid system that will function on both traditional and modern technology, allowing you to evolve your communication as your business grows.

Yes! We do troubleshoot Fax Issues.

Yes! We offer phone system services all throughout Northern British Columbia and can make almost any change to our phone systems remotely.

  1. We are affiliated with Ascentech Group of companies. We can provide Software development and customer IT solutions through Ascentech Solutions We also offer website development through Shift Creative.

  1. Our standard maintenance monthly subscription covers everything software-based on your phone system. With new systems, we can access the phone system remotely if it is on your network and do almost everything we can do on-site. With the standard maintenance subscription, everything we do remotely is covered by your monthly fees including moving phones, changing programmable buttons, assistance with functions or voicemails, troubleshooting, and a lot more. Work not covered by standard maintenance includes on-site repairs or cabling, major moves or changes of the phone system, or consulting with major telecom providers such as Telus or Shaw.

    Additionally, with a standard maintenance agreement you receive the following benefits:

    • Priority support during busy periods
    • Discounts on hardware
    • Discounted labour rates

This is a common question and it always depends on context. We have phone systems that were installed in 1997 and are still running smoothly to this day. You might wonder how something that is essentially a computer server could still be running after 20+ years but it is dependent on usage, the environment, and overall condition. Some manufacturers build equipment with quality in mind so much so that users only upgrade when they feel that they have outgrown their system while other users are forced to upgrade due to a system crash. With a known reliable system using a healthy UPS (uninterruptible power supply), in a low-dust and clean environment, with regular servicing, we expect a system to last at least 15 years but often this can be stretched a lot further. One thing to consider is that your PBX (private branch exchange) or the “brains” on your system is, in a basic sense, a server. If you treat your PBX as a server and take good care of it, there is a great chance that it will serve you well for many years. If you treat your PBX like a fridge and have the communications room filled with dust and heat or have boxes piled on top of it, we cannot expect a long life from the system.

Contact Us Today

250.962.8484

Prince George, BC

778.648.2058

Smithers, BC

778.505.2245

Terrace, BC

778.844.0567

Fort St John, BC

236.409.2075

Vanderhoof, BC

236.408.2005

Valemount, BC